When someone leaves your crew, you can deactivate their account from the Admin Portal. Only admins can do this.
Deactivating a team member
- 1Go to the Admin Portal
- 2Find the team member in the Team Management section
- 3Tap the Edit button next to their name
- 4Tap Deactivate User
- 5Confirm — their access is revoked immediately
What happens to their data
Deactivating a team member does not delete any of their data. All hours they logged remain on the work orders they were assigned to, and their name continues to appear on those entries for accurate record-keeping.
What the deactivated member experiences
Access is revoked in real time — they are signed out of their active session immediately and can no longer log in. They will not be able to view any work orders, time data, or company information.
Reinstating a former member
If someone rejoins your crew, an admin can reinstate them from the Admin Portal by editing their profile and restoring an active role. All of their historical data will still be attached to their account.
You cannot deactivate your own account. If you need to transfer admin access, update another team member's role to admin first.